In line with governments’ strong ‘stay at home’ message, veterinary practices are remaining open to focus on providing services which are essential for animal health and welfare or public health, including to relieve pain and suffering.

Wherever you are based, please always call your veterinary practice first to arrange the best approach to meet your pet’s needs at this time. As with all aspects of life during the Covid-19 pandemic, you should follow social distancing measures when interacting with your veterinary surgery. This may mean you need to wait in the car and allow your vet to assess your pet alone. Your veterinary surgery will be able to offer you advice on the social distancing measures they have put in place, similar procedures will apply when calling for a pet ambulance, unfortunately due to the space in the vehicle, the equipment and social distancing, pet owners would not be permitted to travel in the ambulance to the vets with their pet, we would act on the behalf of the pet owners, make an assessment of the sick or injured animal, take any details the pet owner feels is relevant and pass on those details to the vet on arrival. Few vet practices are not allowing anyone into their surgeries at this current time, so once your pet has been assessed they would contact the pet owner via phone with their diagnoses and treatment plan.

As a high majority of pet owners have been self isolating and have not left their home in many months, with this protocol in place it has allowed us to help many pets, get them the help, treatment and medication that they have needed, to prevent prolonged suffering.

We kindly ask when booking K9 Animal Ambulance, on arrival that you wear a mask (unless exempt for medical reasons) and that you please keep social distancing in mind whilst we are present. although we have been vaccinated we will be wearing ppe at all times, to keep you, your family and ourselves safe as possible.

Stay Safe and keep well.

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We at Haven veterinary practice, provide the highest levels of veterinary and nursing care for our patients, being one of the earliest registered Veterinary Animal Hospitals in the country. We invest heavily in our staff training, for Vets through Nurses to Receptionists, even being registered as a Veterinary Nurse Training Centre. We are also registered as a Tier 2 Practice with the Royal College of Veterinary Surgeons.

Personal Service

Our veterinary surgeons will be able to help you with any concerns you might have about your pet’s health.

Where possible we try to ensure that you are able to see the same veterinary surgeon from the beginning to the end of your pet’s treatment.

Quality Healthcare

Our facilities have been designed with your pets in mind:

• Two waiting rooms enable us to separate our quieter patients from our more boisterous visitors.
• Modern and fully equipped operating theatre.
• A full range of internal and external diagnostic facilities including: blood testing, ECG heart recording, endoscopy, ultrasonography, light microscopy, x-ray suite, air driven dental machine, ear irrigation system, a blood and oxygen monitor etc.
• Separate cat and dog wards.
• Isolation facilities.

Our practice is registered with the Royal College of Veterinary Surgeons and is inspected regularly, ensuring that we comply with all health and safety regulations and that we provide the highest standards of care within the practice.

Our receptionists are very friendly and are always available to make appointments for your pet to see a veterinary surgeon or to give you advice on general pet health care

35 Holland Road, Clacton-on-Sea, Essex, CO15 6EH

01255 422 150

Mon-Fri: 9am-6.30pm  |  Sat: 9am-12pm  |
Sun: CLOSED

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If you are in need of help call us now on: 07980 937 972

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